Terms of Service
Last updated: November 1, 2024
Introduction
Welcome to Tuagye. By accessing or using our platform (tuagye.com), you agree to be bound by these Terms of Service ('Terms'). Please read them carefully.
These Terms constitute a legally binding agreement between you and Tuagye, operated by Acloe Technology Ventures ('we,' 'us,' or 'Tuagye').
If you do not agree to these Terms, you must not access or use our services.
Definitions
In these Terms, the following definitions apply:
- 'Platform' refers to the Tuagye website and services
- 'User' means any person accessing or using the Platform
- 'Buyer' means a User who initiates a purchase on the Platform
- 'Seller' means a User who lists items for sale on the Platform
- 'Transaction' means any exchange of goods or services between Users
- 'Verification Period' means the time allowed for Buyers to verify received items
- 'Services' means all features and functionalities provided by Tuagye
Account Registration
Requirements
To use our services, you must:
- Be at least 18 years old
- Provide a valid mobile phone number
- Maintain accurate and current account information
- Provide additional verification for transactions over GH₵10,000
- Agree to receive service-related communications
- Keep your login credentials secure
Account Security
You are responsible for:
- Maintaining the confidentiality of your account
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring your account information remains current
- Using secure and unique passwords
Platform Rules
Acceptable Use
When using our platform, you agree to:
- Provide accurate information about items and services
- Use the platform for lawful purposes only
- Follow our transaction procedures
- Maintain professional and respectful communication
- Complete transactions as agreed upon
- Record required video evidence for transactions
Prohibited Activities
You must not:
- Use the platform for illegal activities
- Manipulate prices or feedback
- Circumvent our payment system
- Harass or abuse other users
- Submit false or misleading information
- Create multiple accounts
- Sell prohibited items
- Interfere with platform operations
Transaction Process
Buyer Obligations
As a buyer, you must:
- Review item descriptions carefully
- Agree to transaction terms before proceeding
- Make payments through our platform
- Record video evidence upon receiving items
- Complete verification within the specified period
- Report issues promptly and accurately
Seller Obligations
As a seller, you must:
- Provide accurate item descriptions and images
- Record video evidence before shipping
- Ship items as described and agreed upon
- Respond promptly to buyer inquiries
- Honor agreed-upon terms and prices
- Maintain professional communication
Verification Period
The verification period follows these rules:
- Minimum period: 4 hours
- Standard maximum: 3 days
- Extended maximum for heavy-duty objects: 1 week
- Must be agreed upon before transaction
- Can be adjusted with mutual consent
Payments and Fees
By using our platform, you agree to our payment terms:
Our fee structure includes:
- Minimum transaction amount: GH₵50
- Platform fee applies to all transactions
- Fees are non-refundable
- Payments must be made through approved methods
- Funds are held securely until verification completion
- Additional fees may apply for specific services
Dispute Resolution
Our dispute resolution process includes:
For all disputes, the following applies:
- All disputes must be reported through our platform
- Video evidence is required from both parties
- Our decisions are binding on all parties
- Users must cooperate with investigations
- False claims may result in account termination
- Legal remedies remain available to all parties
Refunds and Cancellations
Our refund policy states:
- Refunds are issued for confirmed seller misconduct
- Platform fees are non-refundable
- Cancellations must follow platform procedures
- Processing times vary by payment method
- Partial refunds may be issued when appropriate
Intellectual Property
All platform content and features are protected by intellectual property laws:
Users agree that:
- Platform content remains our property
- User-generated content ownership remains with users
- Users grant us license to use their content
- Trademarks and logos are protected
- Copyright violations will be addressed
Limitation of Liability
By using our platform, you acknowledge:
Tuagye is not liable for:
- User-generated content accuracy
- Direct or indirect damages from use
- Service interruptions or failures
- Third-party actions or products
- Lost profits or data
- Natural disasters or force majeure events
Account Suspension and Termination
We reserve the right to:
- Suspend or terminate accounts for violations
- Remove content that violates our terms
- Block access to specific features
- Investigate suspicious activity
- Report illegal activities to authorities
Changes to Terms
We may modify these Terms at any time:
Changes take effect upon posting
Continued use constitutes acceptance
Major changes will be notified via email
Users are responsible for reviewing updates
Governing Law
These Terms are governed by the laws of Ghana.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghana.
Users agree to submit to the personal jurisdiction of these courts.
Contact Information
For any questions about these Terms, please contact us at:
Email: support@tuagye.com
WhatsApp: +233 509 2222 77
Customer Support: +233 509 2222 77