Privacy Policy
Last updated: November 1, 2024
Introduction
This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.
At Tuagye, we take your privacy seriously and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our platform.
By using Tuagye, you trust us with your information and we are committed to maintaining that trust. This starts with helping you understand our privacy practices.
Information We Collect
Personal Information
We collect the following types of personal information:
- Mobile phone numbers for account creation and verification
- Government-issued ID information for transactions over GH₵10,000
- Transaction history and payment information
- Video evidence of product condition (pre-delivery and upon receipt)
- Communication records between buyers and sellers
- Customer support interactions and feedback
- Bank account or mobile money details for processing payments
- Delivery addresses and preferred pickup locations
- Profile information you choose to provide
Transaction Information
To facilitate secure transactions, we collect:
- Purchase history and transaction amounts
- Payment methods used
- Delivery preferences and history
- Dispute resolution records
- Transaction verification videos and documentation
Technical Information
We automatically collect certain technical information when you use our platform:
- Device information
- Access times and dates
- Pages viewed and features used
- Browser type and settings
- Mobile device information
- Usage patterns and preferences
Cookie Policy
We use cookies and similar technologies to improve your browsing experience and understand how you use our platform.
These technologies help us:
You can control cookie preferences through your browser settings.
- Remember your login status and preferences
- Understand how you use our platform
- Protect against fraudulent activity
- Improve our services based on usage data
- Provide personalized experiences
How We Use Your Information
We use your personal information for the following purposes:
Our primary uses include:
- Processing and facilitating transactions between buyers and sellers
- Verifying user identity and preventing fraud
- Providing customer support and resolving disputes
- Improving our services and user experience
- Sending important updates about our services
- Analyzing platform usage patterns
- Detecting and preventing fraudulent activities
- Complying with legal obligations
- Responding to your inquiries and feedback
- Investigating violations of our terms
Data Retention
We retain your information for as long as necessary to:
Different types of data may be kept for different periods:
- Provide our services and maintain your account
- Complete your transactions and resolve disputes
- Comply with legal obligations
- Protect against fraudulent activity
- Respond to your requests
Data Security
We implement industry-standard security measures to protect your data:
Our security practices include:
- Encrypted data transmission
- Secure data storage systems
- Regular security assessments
- Access controls and authentication
- Security monitoring and threat detection
- Regular security training for our team
- Incident response procedures
Data Sharing
We may share your information with:
- Payment processors to facilitate transactions
- Identity verification services for user authentication
- Law enforcement when required by law
- Platform partners who assist in providing our services
- Professional advisors and auditors
- Delivery partners for product fulfillment
- Customer support providers
International Data Transfers
When we transfer your data across borders, we ensure appropriate safeguards are in place to protect your information.
We comply with applicable data transfer regulations and implement necessary security measures.
Your Rights
As a user, you have the right to:
- Access your personal data
- Request corrections to your data
- Request deletion of your data
- Object to certain data processing
- Export your data in a portable format
- Withdraw consent for optional data processing
- Complain to relevant data protection authorities
- Opt-out of marketing communications
- Request information about how your data is processed
Children's Privacy
Our services are not intended for users under 18 years of age.
We do not knowingly collect information from children.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Marketing Communications
We may send you marketing communications with your consent.
You can opt-out of marketing communications at any time by:
Updating your preferences in your account settings
Clicking the 'unsubscribe' link in our emails
Contacting our support team
Third-Party Links
Our platform may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit.
Dispute Resolution
If you have concerns about our privacy practices, please contact us first.
We will investigate and attempt to resolve complaints about our handling of personal information.
You have the right to file a complaint with relevant data protection authorities.
Contact Information
For any privacy-related inquiries or to exercise your rights, please contact us at:
Email: support@tuagye.com
WhatsApp: +233 509 2222 77
Customer Support: +233 509 2222 77
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
When we make significant changes, we will notify you through the platform or via email.
Continued use of our services after such changes constitutes acceptance of the updated policy.
We encourage you to periodically review this policy to stay informed about how we protect your information.